Returns & Exchanges
At Kaotiko BCN, we want you to love your streetwear; if you are not completely satisfied, you have 30 days from the delivery date to return your items for a refund or exchange.
Request Your Return
Log into our returns portal with your order number and email address to select the items you wish to send back and choose your preferred return method.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier point or schedule a home collection.
Receive Your Refund
Once our warehouse team inspects and approves your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing